Customer Advisors are there to help xa ii-customers zi-confused, lost okanye zidinga i-general information about i-product okanye i-service.
As i-Customer Advisor ukhona for:
- Ukunceda ukupromotha i-company
- Uku-informa ii-customers about ii-services ezingabanceda
- Ukusajesta ii-products abanokuba-interested kuzo
- Ukudibanisa ii-customers nomntu ongaphezulu kuwe should they need to
Dealing with ii-customers ezohlukeneyo on a daily basis and handling anything from ii-general enquiries to ii-complaints, i-role yakho ingenziwa over the phone, face to face okanye over the internet, depending kwi-industry osebenza kuyo.
And zinintsi ii-industries owunozikhetha as ii-Customer Advisors zidingeka kwi-sectors nakwi-environments ezohlukeneyo. From ii-shops, nee-hotels to ii-banks nee-call centres. Ayinongabikho i-industry engenokufanela.
Due to imeko yomsebenzi, if u-full time uzokube usebenza around ii-hours eziy'40 ngeveki, although ii-exact days or amaxesha azokudiphenda kwi-industry okhetha ukusebenza kuyo.
If ukhangela ii-hours ezi-flexible, ii-industries ezifana ne-ratail, airports nee-hotels are more likely to offer both umsebenzi phakathi evekini okanye nge-weekends as well as ii-shifts ekuseni nasebusuku because ziyavula 24 hours ezinye zazo.
Ixesha elinintsi lomsebenzi li-based kwi-indoor environments. So le-role inga-involva ukunxiba i-uniform.
Ii-Good Points Zokubayi-Customer Advisor
Because ii-industries ezinintsi zidinga ii-Customer Advisors, zinintsi ii-career choices ezi-available kuwe. And if uqala ukubhoreka with i-sector enye, you can always try your hand kwenye i-sector.
Ii-Bad Points Zokubayi-Customer Advisor
Awuzofumana exercises kulomsebenzi as uzok'ba expected uhlale endaweni enye for ixesha elinintsi (either uhleli okanye umile).
At the same time not zonke ii-customers zizok'ba polite or friendly kuwe. And ezinye zizokuthesta ii-patience zakho manyani. Zilungiselele for ukushaw'twa, ii-complaints ne-lack of manners nje from ebantwini abane-bad day.
Is this Job for You?
If you can't stand abantu and awuthandi ukusokoliswa, ayingomsebenzi for wena lo. Ii-good communication skills (both written and verbal) and being umntu wabantu is one of the most important traits kulomsebenzi.
Kufuneka ubeyi-good listener as well as ubene-passion yokunceda abantu. And ubene-good manners.
Ezinye ii-Skills ne-traits ezi-useful
- Ukuba able ukuhend'lisha ii-complaints nee-situations ezi-difficult
- Ukuba ne-ability yokuhlala calm under pressure
- Ukuba ne-open minded personality
- Ukuba ne-personality e-friendly
- Ukuba able to work in a team
- Ukuba ne-good time keeping
- Ukuba ne-patience
Uk'ba ne-good computer skills ku-useful kulomsebenzi, as uzok'bane usebenzisa i-computer so that uzokwazi ukudila nee-enquiries lula.